Document Type : Articles


Associate Professor of Management Faculty, Meybod University, Meybod, Iran


The present study was conducted with the aim to identify and rank the factors affecting the successful adoption of management information systems in medical centers of Kerman (Iran). For this purpose, based on research literature and experts’ interview 27 criteria were identified in four dimensions and categorized. Then, considering the causal relationships between them and the importance of each indicator, the AHP and DEMATEL multi-criteria decision making approach was used in the Intuitionistic fuzzy environment. In the present study, the weight of dimensions was determined using AHP method and then the causal relationships between dimensions and degree of influence and effectiveness of each dimension were determined using DEMTEL technique. The results obtained that the dimension of senior management support is identified as the most important dimension. Then, the dimensions of information quality, system quality, and finally the user experience are important.